Warehouse stock
Please allow another couple of days for us to get this from the warehouse, if travelling please ring first so we can put it by for you.
Data Accuracy
It is our policy to ensure the data we hold about you is correct. When placing an order online or by phone, please ensure you give us correct information. Incorrect information may result in your order being delayed or in the case of an incorrect address, may be lost. In this case, we are not responsible for the loss.
Security Payment Card Industry Data Security Standards (PCI DSS).
We do not store card data of any kind we only store your contact details for despatch purposes. All payments via our on-line ordering system are handled through our third party payment provider Stripe of whom are fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).
Advertised Prices
Prices, offers and products are subject to availability and may change. Every effort is made to ensure that the description and prices we advertise are correct. On rare occasions descriptions or advertised prices can be incorrect. This is never intentional. The most common cause of this is a supplier changing their prices and is beyond our control. In these circumstances, we will contact you to make sure it is ok to proceed with the order at the new price.E&OE.Payment Of Goods All our prices include VAT at standard UK rate. Goods remain the property of Rc Hut until paid for in full. We accept Mastercard, Visa, Solo, American Express and Switch/Maestro. You do not need to hold a Stripe account to pay for items on our webshop. If something becomes unavailable, we may offer you an alternative.
Shipping
If you are a new customer to RC Hut, and have not ordered from us before your first order can only be sent to the address the payment card is registered to. This is to prevent card fraud and is for your protection as well as ours. This is the policy of our merchant service provider. If however, you are a repeat customer we can ship to an alternate address.
All missing or damaged shipments must be reported to the shipping company or post office that delivered your package, otherwise a replacement cannot be made.
The costs and risks of transport are the responsibility of the customer.
Signature is required on all shipment. Once a shipment has been accepted, the carrier will not accept any claim for shipping damage, and neither will Rc Hut. We Take all possible precautions to insure that the goods are intact and well packed prior to shipping, but shipping damage can still happen. Should a claim need to be filed, we need to be notified within 24 hours of delivery, please send photographic evidence that accompanies advice of damage.
Items are sent with DPD mainland fixed rate up to 60cm x 60cm x 60cm up to 20kg. Additional cost will incur on larger items and some other areas.
Returns
No items will be replaced or refunded without first receiving the goods back. Do not use express services to return items to us or we will be unable to refund you the full cost paid. No product will be considered ‘as-new’ unless it is still in the condition in which the customer received it. This includes all product packaging as shipped to the customer. A product that has been used or attempted to be used will not be considered ‘as-new’. Customers may return as-new goods within 14 days of purchase for a refund of the purchase price in accordance with statutory rights. This does not cover other costs such as postage.
The warranty is subject to the manufacturer’s terms and is described in the enclosed warranty card (if provided).
RE-Stocking Fee
LiPo Batteries are subject to a 15% restocking fee.
Any and all Items returned will be subject to a 10% restocking fee
Shipping is non-refundable
A £1 Admin fee will be applied to returns on top of the restocking fee.
Return Shipping
Customers is responsible for return shipping charges, and are non-refundable. Return shipping must be Recorded Delivery.
Please not that all Special Order items ordered by phone or via website are not refundable. Delays may happen with special order items due to shipping and supply, of which we have no control. a rough time will be given on purchase but this can alter due to unforeseen circumstances.
Incorrectly Sent Items
If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition. It is not impossible that our staff will send you the wrong item by mistake. We apologise if this rare occurrence happens. If this is the case for you then please contact us on 01633 904815 to let us know what has happened and return the item as soon as possible.